The long-dominant “policing approach” in quality no longer fully meets the needs of modern business. Today’s success is possible through collaboration, partnership, and the integration of quality culture into daily work.
On this topic, my article has been published by one of the world’s leading professional organisations, the Chartered Quality Institute (CQI). In the article, I explain the model of transitioning “from policing to partnership” and share the real opportunities this creates for organisations.